Troubleshoot a Faulty Network Connection through Computer Help

Today when I got back home after a day’s hard work, my dad was struggling with the internet connection. Whenever he tried opening a page it just gave the same error message as ‘Page Not Found’. My dad complained of these frequent sporadic losses of internet connectivity. I had heard about remote computer help but never tried it. My dad’s desperation made me call a remote computer repair service.

I tried explaining my situation that how my internet connection was fluctuating to a tech support expert He suggested me to get online with my own laptop and it encountered the same results. It was not possible for two systems to face the same situation from this Windows glitch. According to computer help experts the problem was somewhere else.

The first troubleshooting step that the technical support experts suggested was to power-cycle the modem and the router. Another possibility could be the ISP provided by the cable company. I had hardly faced any services outrages like someone flicking the light on and off. My internet connection used to be down for an hour but then it always came back.

The computer repair technicians suggested that more likely there was something wrong with router or the cable modem. They asked me to take the router out of the equation, plugging of the cable directly into the modem. I could get my internet connection back, the culprit was the modem. At the end of the day the remote tech support team could fix my computer issue.

The solution was replacement of router and the outcome was my happy dad standing right besides me. I hope to keep this mind while troubleshooting a flaky internet connection. I understood that the process of elimination is the best way to resolve a PC problem.

Come back to this space for more on routers, modems and other troubleshooting steps.

Computer Help for Mouse Issues

In this technological era computers have become essential in almost all spheres of life. It is probably due to its ability to make a work done faster and efficiently. Almost all parts of computer are essential but the mouse forms an important part of computer use and needs to be taken extra care. Know how you can apply some easy techniques for your faulty mouse through a computer repair technician.


As mouse is in continuous use, therefore it can stop functioning over a period of time. Not all mouse needs to replaced some can be repaired through few troubleshooting steps. Here are some common mouse problems that you might face as computer user.

The common problem that a mouse faces is the error message “mouse not found” that pops up at the start-up. This means that your PC is not able to detect mouse. It can also happen that a mouse is not plugged in properly. For this the tech support experts suggest you to switch –off the computer, plug in the mouse again and restart the system.

Sometimes you will find that some trails follow the cursor of the mouse along with its movements. This feature is known as “pointer trail” and this feature is found in Windows XP, NT, 95 and 98. The computer help technicians advice you to disable this feature by clicking on the ‘Start ‘menu then go to settings and then control panel. In control panel you need to double –click the mouse icon. Then in the properties Windows for mouse, select “motion” tab. After this you can check or uncheck the “show point trails’ options.

These are some of the common mouse issue which can be managed easily with the help of computer repair experts.

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Anti Virus Support for Trojan Horse

Is your computer affected by Trojan Horse virus? Know how to get rid of them through anti virus support experts. Trojan is type of computer virus that cannot duplicate itself but allows unauthorized access to the user’s system. It is a faulty computer virus that can affect computers connected remotely by deleting files or changing desktops. This virus is generally known as Trojan Horse as it appears to be legitimate software or file coming from trusted source.

Trojan Horse viruses generally enter your PC through internet. This could be movie/music downloads, software downloads, e-mail attachments and application exploits. Since hackers want to enter your system they generally disguise this virus in popular downloads. This leaves you with the task of Trojan Horse virus removal.


Here are some simple solutions for removing Trojan Horse virus suggested by computer repair experts

Solution 1
Go to ‘C’ drive and click on ‘Program Files’ --- ‘Common ’ ---- ‘ Microsoft Shared’ ---- ‘ Msinfo’. This particular program will show you all hidden processes running on Windows system. Now you need to check all the task listings and delete the ones you do not recognize. Let this virus scanner detect all file names and their paths.

Solution 2
The other way is to open your anti-virus software that is installed in your computer and allow it to scan your computer. Once the scan is over, delete the value detected by the registry. You can do this by clicking on ‘Run’ through ‘Start’ menu. Now you need to type ’regedit’ and click on ‘OK’. Find the value in the virus scan and delete it from your system.

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