Troubleshoot a Faulty Network Connection through Computer Help

Today when I got back home after a day’s hard work, my dad was struggling with the internet connection. Whenever he tried opening a page it just gave the same error message as ‘Page Not Found’. My dad complained of these frequent sporadic losses of internet connectivity. I had heard about remote computer help but never tried it. My dad’s desperation made me call a remote computer repair service.

I tried explaining my situation that how my internet connection was fluctuating to a tech support expert He suggested me to get online with my own laptop and it encountered the same results. It was not possible for two systems to face the same situation from this Windows glitch. According to computer help experts the problem was somewhere else.

The first troubleshooting step that the technical support experts suggested was to power-cycle the modem and the router. Another possibility could be the ISP provided by the cable company. I had hardly faced any services outrages like someone flicking the light on and off. My internet connection used to be down for an hour but then it always came back.

The computer repair technicians suggested that more likely there was something wrong with router or the cable modem. They asked me to take the router out of the equation, plugging of the cable directly into the modem. I could get my internet connection back, the culprit was the modem. At the end of the day the remote tech support team could fix my computer issue.

The solution was replacement of router and the outcome was my happy dad standing right besides me. I hope to keep this mind while troubleshooting a flaky internet connection. I understood that the process of elimination is the best way to resolve a PC problem.

Come back to this space for more on routers, modems and other troubleshooting steps.

Computer Help for Mouse Issues

In this technological era computers have become essential in almost all spheres of life. It is probably due to its ability to make a work done faster and efficiently. Almost all parts of computer are essential but the mouse forms an important part of computer use and needs to be taken extra care. Know how you can apply some easy techniques for your faulty mouse through a computer repair technician.


As mouse is in continuous use, therefore it can stop functioning over a period of time. Not all mouse needs to replaced some can be repaired through few troubleshooting steps. Here are some common mouse problems that you might face as computer user.

The common problem that a mouse faces is the error message “mouse not found” that pops up at the start-up. This means that your PC is not able to detect mouse. It can also happen that a mouse is not plugged in properly. For this the tech support experts suggest you to switch –off the computer, plug in the mouse again and restart the system.

Sometimes you will find that some trails follow the cursor of the mouse along with its movements. This feature is known as “pointer trail” and this feature is found in Windows XP, NT, 95 and 98. The computer help technicians advice you to disable this feature by clicking on the ‘Start ‘menu then go to settings and then control panel. In control panel you need to double –click the mouse icon. Then in the properties Windows for mouse, select “motion” tab. After this you can check or uncheck the “show point trails’ options.

These are some of the common mouse issue which can be managed easily with the help of computer repair experts.

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Anti Virus Support for Trojan Horse

Is your computer affected by Trojan Horse virus? Know how to get rid of them through anti virus support experts. Trojan is type of computer virus that cannot duplicate itself but allows unauthorized access to the user’s system. It is a faulty computer virus that can affect computers connected remotely by deleting files or changing desktops. This virus is generally known as Trojan Horse as it appears to be legitimate software or file coming from trusted source.

Trojan Horse viruses generally enter your PC through internet. This could be movie/music downloads, software downloads, e-mail attachments and application exploits. Since hackers want to enter your system they generally disguise this virus in popular downloads. This leaves you with the task of Trojan Horse virus removal.


Here are some simple solutions for removing Trojan Horse virus suggested by computer repair experts

Solution 1
Go to ‘C’ drive and click on ‘Program Files’ --- ‘Common ’ ---- ‘ Microsoft Shared’ ---- ‘ Msinfo’. This particular program will show you all hidden processes running on Windows system. Now you need to check all the task listings and delete the ones you do not recognize. Let this virus scanner detect all file names and their paths.

Solution 2
The other way is to open your anti-virus software that is installed in your computer and allow it to scan your computer. Once the scan is over, delete the value detected by the registry. You can do this by clicking on ‘Run’ through ‘Start’ menu. Now you need to type ’regedit’ and click on ‘OK’. Find the value in the virus scan and delete it from your system.

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Work from Home with Remote Tech Support

The common concept is that tech support is supposed to make our lives easier. Have you ever come across a day when you had to manage bulk e-mails, deal with hard-drive crash or suddenly realized that you need meet an important deadline.

Thankfully there is remote computer support at your rescue. If you work from home then this is worth trying if you face any computer issue. Most of the computer repair experts suggest you with number of handy tools that you can use in case your computer becomes ill.

The remote technical support team suggest you some practices which you can incorporate while using your PC either at home or office . If some day you fall sick and plan to work from home then you can remotely connect your office computer through software such as LogMeIn or TightVNC. The tech support experts prefer to have a VPN connection installed at your home computer which will help you to view your office computer screen remotely. With the help of a remote tech support expert you can read e-mails, copy and paste text between your PC, launch or close programs and access all your important files. Doesn’t that sound great!

Sitting at your place you can convince your boss that you will be more productive at home. If you do not require full remote control but only need access to your important office files then you can set- up Microsoft’s free file syncing tool, Folder Share. With remote tech support your files will be up-to-date no matter where you are working or when you have last updated them.

Have you ever had to work from home? How did you manage everything? Share your story with us.

Stop Fake Antivirus Alert with Computer Help

A recent tech support study has found that around 40 million computers are infected with fake antivirus programs today. Malicious virus attack is the most problematic issue to the computer users. They take over the systems and typically push fake system alerts saying you have a virus and it needs immediate action. If you ever have been hit with such a virus program then you probably know how frustrating it can be. The main problem is they are hard to detect and even harder to remove completely. Antivirus support services given online can provide third party applications which can help users get out of the peril.


The pop up messages can be incredibly annoying when they start appearing on every single command. In fact, according to tech support specialists, it is the typical sign of virus attack. So, it is highly recommended to run a full scan of your system once your PC is behaving strangely. Also you must not click on any such fake alerts to reach for the antivirus product they are offering.

Today the fake antivirus developers produce the exact look and feel of the Windows operating system programs using Javascript. So, chances are there to get scammed by them easily. Therefore, install the latest antivirus software immediately to stay protected always. Remote tech support professionals offer legitimate antivirus support and regular updates against a nominal charge.

Things Needed for Home Networking- Tech Support Tips

Thinking to connect your computers internally? Home networking is really not a lavish idea though. With technological and cultural development, now it is very common for home users to have more than one computer systems and therefore the need of connecting them all internally. Tech support for home networking enables all of your PCs to share files and peripheral components seamlessly. Now, let’s find what all you need to set-up a home network.


Gateway technical support is given specifically if you are planning to connect just a couple of systems with several Wi-Fi equipped peripherals. It is a small networking set-up you are going to build. For that, according to computer support experts you will simply need a single 802.11 access point. Now, you must think of VPN connection if you need to get connected to your office setups. A good quality router is the second most important thing you need to buy. The networking kits commonly include router, Ethernet adapters and a CAT-5 networking cable. So, you don’t have hunt for them separately. It is always advisable to purchase a branded networking kit for security assurance.

Things might sound geeky, but online tech support specialists always help their customers staying constantly in touch with them. So, call an expert now to build a perfect network seamlessly.

10 Reasons to Buy Windows 7: Tech Support Explains

Users have loved Windows XP and want even better applications. To honor your requirements Microsoft has designed Windows 7. No doubt it has simplified our lives and we can work with it more comfortably. We can make some amazing things out of it. Still have not used it? Want to know how? Let’s take a look at 10 main reasons why Windows 7 is so special, explains tech support experts.


1. Quick Access:

With Windows 7 you can have quick access to all your stuff. Use Pin and Jump Lists and enjoy the amazing feature to get all your files and documents at fingertips.

2. Manage Windows easily:

Manage the windows more easily with resizing and rearranging them. Simply drag them on the borders and enjoy the difference.

3. Find files quickly:

Use Windows Search and find the files, documents, emails, programs easily than ever before.

4. Share Files:

Share files and pictures more easily among multiple PCs. Share every sorts of files in your home network easily with this tech support utility.

5. Movie Center:

Stay connected with Windows Media Center. Record TVs, watch DVDs and watch Internet TV with it.

6. Windows Live Essentials

Create and share movies with this wonderful feature. Share instant messaging and mail instantly.

7. Connect to People easily

Check the available network and connect to any of them within minutes. This is an easy solution for many of your network problems.

8. Wait less and work more

Work more and resume the computer when needed. It makes your PC faster, secured and reliable.

9. Increase productivity:

You need not close any program with it. You can run many programs in simultaneously.

10. Parental Controls:

This is a nice choice. You can now keep your kids away from stuff you don’t like them to watch . You can limit their games times as well with this modern help feature.

Are you using Windows 7? So, how do you like the features? Leave a comment.

Antivirus Support- Microsoft Security Services

You must have heard about Microsoft Security Essentials (MSE), the improved security tool released by Microsoft officials claiming to provide even better antivirus support than Windows Defender. It has been designed to protect your PC from a wide spectrum of malware like virus, rootkit, Trojan and malicious spyware. As tech support experts suggest, you don’t have to uninstall Windows Defender to activate MSE. This advanced system protector is smart enough to detect and disable Windows Defender automatically. But how good is MSE?


Recent reviews have given positive feedback for MSE. One notable thing is, Microsoft Security Essential is very light weight program application that only consumes 4MB of RAM. It is faster than Windows Defender as well. A quick scan takes only 10 minutes at Windows 7 platform. So the small installation footprint of this antivirus support application never makes your PC slow.

For Windows operating System users, it is therefore advisable to install MSE as an efficient alternative to other free security software available online. But the question is, does MSE provide the best tech support needed to keep your system secured? To be frank, the answer is NO. Some latest anti-malware applications are rather more efficient to shield your system. But if you are having a free antivirus program now and you have not paid for it, tech support experts will suggest you to dump that and get MSE installed for better security.

Resolve Monitor Problem with Tech Support

Computer monitor is like a magic window through which you can see the world. But sometimes monitor problem takes your breath away by going blank or showing ugly tint and patches. Monitor is the most important part of your computer and poses great difficulty when get damaged by any means. Troubleshooting other hardware issues is comparatively difficult than resolving monitor problems. Online tech support experts help users to get out of the peril through simple steps. They not only save your time but a considerable expense as well, that you had to spend otherwise.

The common monitor problem includes disturbed display settings, upside down images, magnified screen glare or strange noise due to no apparent reason. Sometimes, bizarre patterns of lines keep on coming on the screen. To resolve the problem you need to adjust the monitor display settings and also change the power cable if needed. To bring back your images to the normal posture from upside down, technicians will direct you to go to the Control Panel. Here you will find the Intel Extreme Applet. Clicking on that, Rotation tab will come where you need to uncheck the Enable Rotation check box. Tech support is given such a simple manner that you can follow them without a hassle.

Tech Support for Online Data Back-up

You must have seen online back-up services like Mozy, iDrive, Carbonite and others advertising increasingly these days. Online data back-up services are nothing but enabling users to create an offsite backup copy of their important data. The above mentioned names are of the tech support companies that provide similar services through remote help desk.

Your computer support vendor might have suggested choosing the local data back-up option to ensure data security. But they too can be lost, damaged or destroyed by some means or other. So having an off-site back-up to the reliable platform is always good to be practical.

Now on the surface, each of the help desk support providers offers almost similar services. You need to pay a certain amount (around $50 per year) to get the convenience of keeping your important files stored remotely. There are still a few companies that offer free back-up support as well.

Some companies offer advanced control over user’s database while some other provides advanced security services to protect users account. So, how to select the best one? You can poke around the tech support forums to see what people are saying. However, according to computer support experts, it is always advisable to go for the free trial versions before making a final deal.

Have you already backed up your data remotely? Post a comment below to share your experience with others.

Erase Hard Drive Completely with Tech Support

If you are planning to replace your hard drive, especially in case you are planning to give the old one to someone else, make sure that you have deleted all of your personal data completely. You might be thinking what so big deal in deleting hard drive content. Sure, you could easily erase the content of the drive simply with a ‘Delete’ command. But remember the fact that, only the act of erasing a file does really not remove it from the storage device. Let’s find what tech support experts suggest.


When you erase or delete a file from your system, it is not really gone until you overwrite the space with new information. Even if you delete a certain file giving [Shift+Delete] command to bypass the Recycle Bin, the data can be recovered using third party data recovery software utility. So, according to specialized help desk support providers and tech support experts you need to allow your operating system to reuse the space with another file and data.

Nowadays, the advanced computer support companies are offering a specialized support called Data Wiping. File eraser utilities make the files spaces available for reuse while data wiping overwrites all data space completely. So, it is rather wise to go for the second option for complete hard drive clean up.

WGA- A Computer Support Not Spyware

It is true that some computer support experts consider Windows Genuine Advantage (WGA) as spyware. Some Microsoft users think that Windows seems to be forcing this on every update command and trying to poke into their private files even. While some other says, it is good! So, what Windows Genuine Advantage actually is?


According to computer repair experts and specialized Windows tech support specialists, WGA is a type of anti-piracy software from Microsoft that check if users are running a licensed windows version or not. If the application detects an invalid or pirated copy of Windows, it shows periodic reminder to the user. In that case they also never allow users to download certain updates such as Windows Media Player and Internet Explorer. However, it never prevents users from getting critical security fixes for system protection.

Now the fact is Microsoft is forcing users to install Windows Genuine Advantage with regular system updates. The feature may not be pleasant for the user of pirated Windows OS, but Microsoft always has every right to attack software piracy and insist consumers using valid copies of the software. So, some computer support experts never put the spyware allegation on this application but think WGA is a god thing to have. Post a comment below if you have any thought on WGA

Chrome Beta- The Latest Tech Support for Advanced Browsing

The new beta version of Google Chrome browser for Windows has been launched. As been claimed by the specialized computer support officials, it is the fastest browser yet. In fact, it is five time faster than its previous editions. However, it is still lagging behind Opera in the benchmark test. Chrome Beta ranks second in speed among the Windows browsers.


Even though Opera 10.53 is still counted as the king in JavaScript, Chrome Beta renders JavaScript about 17% faster than the current stable Chrome edition. Google provides tech support simultaneously to three lines of Chrome. The Beta also introduces Adobe’s Flash Player, an added advantage for the user, to Chrome’s Beta channel. So, if you want to improve your net browsing speed, just think of the Beta version. If you go through the reviews on this latest edition, you will see people saying “IE usage falls under 60% while Chrome shines”.

The Chrome Beta can be downloaded from Google’s website directly. The update was announced on May 5. Ask a remote PC expert. Those online computer repair or tech support professionals are always there to help users get the right path of download.

Get Tech Support to Deal with Vista UAC

Vista comes with enhanced security features. But one feature of it has been annoying many. Users of Windows Vista are complaining to the tech support guys that they are getting pop-ups on certain commands saying “Windows need your permission to continue”. This is what actually making users feel it has been infected with spyware or something like that.


As been explained by help desk support analysts, that is not a malware but a specialized feature of Vista called User Account Control or UAC in short. Its default activity comes with good intention. The feature was actually implemented to control user’s activity, especially when they are making any changes to the settings. In other words, it monitors what one you can or can’t do on the system setups. Well, but the way UAC pops up everywhere, many find it annoying.

UAC can be disabled. Online tech support companies provide guidance and quick links to alter the default setting of the feature. However, you can also keep UAC turned on but avoid the annoying pop-ups using TweakUAC, a free utility suggested by most of the computer repair specialists. This way you can keep all the positive effects of User Account Control running without even getting pissed off with the pop-up Windows.

Reliable Registry Cleaner for Windows Tech Support

If your system is running utterly slow these days or you have started getting unknown error messages, don’t ignore the symptoms. Remote tech support companies suggest registry clean-up to eradicate the issues. Registry is the most sensitive part of a computer system. Even a little damage in settings can cause serious consequences. So, even if you know the solution, don’t think of performing the task at your end if you don’t have enough knowledge and expertise for the same.


Online PC repair companies offer guidance for manual registry clean-up. Sometimes, they do the job through remote desktop sharing. Now, if you don’t rely on human involvement for such delicate issues, you can also go for registry cleaner software available online.

The more you access your system the more clutter it accumulates on its memory slot. Registry cleaners help to clean up the junk. Many people are not even aware that such programs are available. The fact is, with a good registry cleaner, you not only boost up your system functionality but can also fix various critical issues that are plaguing your machine. They can save your computer from those dreaded blue screen of death error as well. Remote tech support companies help you deal with registry cleaning process and assist to repair the settings through an easy set of instructions.

How to Prevent Auto-Restart - Go for Computer Support

“My computer freezes up and shuts down at times. Every time it restarts it usually says that it has recovered from a serious error”. The complaint is much known to all of us, as it happens quite often to the computer systems. According to computer support companies, this is most likely an overheating situation when system temperature reaches an unsafe level.


The first thing that computer repair technicians suggest is to clean up our system case at a regular basis. Why? Dust prevents airflow. However, if you have found that overheating is not actually the problem in your case, think of the memory status of your computer. Tech support is given to pop open the PC unit and remove or replace the RAM stick. You need to restart the computer immediately after you have made any physical changes from a hardware or software aspect.

Some people complain that their system restarts every time after a download. Computer support specialists direct users to check the download manager. Sometimes, switching to a new antivirus can help the situation as well. Underrated power supply can also cause your PC to restart itself. It often becomes difficult to figure out the actual problem. So, it is rather wise to talk to a remote tech support specialist for an instantaneous and efficient recovery measure.